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Disrupting Debt Collection

October 5, 2023

We are revolutionising the industry with a new customer centric standard for managing distressed debt. This new approach sees progressive business processes being combined with innovative technology aimed at achieving improved collections efficiency, an enhanced customer experience and a better recovery result.

Customer centric collections focuses on a broader understanding of the customer as well as strategies that can be implemented to enable credit repair. Debt collection is no longer viewed as an archaic process focused only on collecting overdue accounts. Instead, it is becoming a more holistic approach that creates greater customer engagement by delivering a seamless, consistent experience for customers at every step.

Nimble handles between 2.5 and 3.5 million accounts. Customisation enables more personalised attention and assists customers to be more in control of their finances. It makes repayments more feasible while ensuring that customers are not extended beyond their means. Being in a position to help our customers manage both their finances and their debt is a cornerstone on the journey to credit repair.

We recognise that customers require engaging digital self-service options. The NimblePay App and Nimble Forms (online collection forms), allow our customers to access their accounts at any time of the day, update their personal information, and create tailored repayment plans that suit their budget, all on a safe and secure digital platform. Digital self-service channels remove the embarrassment and intrusiveness of the traditional collections process.

This shift in perspective has encouraged Nimble to move towards an environment which is co-creating value with its customers. Turning a customer centric approach into a productive reality, takes continued commitment to coordinate systemic changes in many areas – from re-defining core strategic values to measuring and rewarding employee performance. It is these on-going and iterative changes that can
provide a sustainably better solution for our clients, employees and our customers.

Written by Swati Safeda, E-Branch Executive

Nimble Group
© Copyright Nimble Credit Solutions 2023

St Agnes Primary School

St Agnes is a public school situated in Woodstock, Cape Town.

Nimble Group actively supports St Agnes Primary School through the Partners for Possibility programme. We dedicate resources to a variety of initiatives aimed at creating an enhanced learning and recreational space, enriched student experience, and optimized day-to-day running of school operations.

Computer room upgrade Our dedicated team of IT technicians has upgraded the school’s IT hardware and software, creating a more user-friendly and modern environment for students and teachers using the computer room daily.

Playground painting and revitalization
Our enthusiastic volunteers devoted their time to painting vibrant murals and interactive games on the walls and paved areas of the playground.

Enriched student experience
Nimble strives to continuously improve the student experience by celebrating academic excellence, sponsoring prize-giving events, and more.

Day-to-day operational support
We also contribute to the school’s operational efficiency by offering administrative support and providing access to Nimble’s HR and Finance functions.

Peak Child

Nimble Group has taken the initiative to establish an Early Childhood Development Centre, which began operating in January 2019 in Woodstock, Cape Town. The centre operates under the guidance of Peak child, and while accessible to the public, primarily serves as a subsidized preschool for the children of Nimble staff.

Peak Child aims to equip children with the best possible foundation for life by providing affordable, high-quality preschools in close proximity to workplaces, catering to the needs of emerging middle-class parents. Since its inception, Peak Child has focused on collaborating with socially responsible employers to support their staff beyond conventional employee benefits.

Peak Child offers comprehensive programmes for children aged 3 months to 5 years. Through partnerships with prominent educational experts and local primary schools they ensure that children transitioning from Peak Child are socially, academically, and physically prepared for admission to any of Cape Town’s leading primary schools. Peak Child currently operates three schools, including Peak Child Nimble.

Nimble has made a significant investment in this project, with plans to replicate this model close to its Johannesburg offices.

Altius et Latius Trust

The Altius Et Latius Trust is a school education initiative aimed at providing bursaries to historically disadvantaged students, enabling their attendance at top schools in Cape Town.

The primary goal of the trust is to promote equitable access to high-quality public education, fostering lasting transformation. Their objective is to support fifty talented learners in gaining admission to high-performing schools.

Nimble Group continually makes a substantial impact on this crucial initiative by providing essential resources for additional student support, such as tutoring, funding for school events or excursions, sporting equipment and more.