Internal teams often lack the necessary expertise and analytical insight to best manage accounts receivables (particularly lower-performing recoveries), resulting in delayed payments and lower collection rates.
In-house teams may not effectively handle the ups and downs in accounts volume. During times of high receivables, the team could be overwhelmed, while during slower periods, its capacity is underutilized.
Without up-to-date accounting software, automation tools, technology, and customer communication solutions, internal teams can struggle to streamline accounts resolution processes.
Internal teams often face interpersonal challenges when dealing with late payments or pursuing debt recovery, potentially affecting customer relationships and collection effectiveness.
Persistent debtor payment problems
Increasing balances of long outstanding accounts
Reduced internal operational capacity due to:
Increasing staffing costs while constantly needing more accounting staff
The challenge of keeping up with evolving analytics, tools and communications to implement productive strategies
Nimble is dedicated to identifying unseen problems and delivering solutions that foster long-term business sustainability and growth.
We transform ARM from a cost to a profit centre, through our tailored application of critical analysis, process streamlining, forward-focused systems, and in-house team support.
Our Client: A leading African connectivity, digital and financial services company.
Industry: ICT business
After appointing Nimble, collections improved by 12% in Yr1 and a further 32% on Yr1 in Yr2.
After appointing Nimble, costs were reduced by 20% in Yr1 and a further 18% in Yr2.
Nimble also removed the negative impact of potential retrenchment by managing Section 198 (Labour Relations Act) transfers of staff.
Tailored business support solutions, managed by credit management experts, can enable your business to more cost-effectively realize a higher and more immediate return on your Debtors Book.
Nimble offers management valuable insights into credit management issues that may be impeding the quick resolution of accounts throughout your value chain. Insights are derived through collaborative involvement and in-depth analysis, covering areas such as:
Billing complexity and Client contract/pricing challenges.
Account risk management.
Causes and volumes of credit note generation.
Swift and efficient resolution of specific debtor issues, including service complaints and delivery problems.
Compliance with provisioning and impairment standards such as IFRS 9.
Nimble integrates into Client teams acting as a full representative of the brand – known as “white-labelling”, ensuring that your Customers perceive the relationship to remain unchanged. All communication, including emails and accounting documents like statements, invoices and credit notes feature Clients’ branding. This means that Nimble maintains a positive relationship with Customers on your behalf.
Accountability is furthermore assured through various measures:
All calls are recorded for quality assurance purposes.
Regular quality assessments and scoring are conducted to maintain service excellence.
Customer query resolutions are diligently diarized and tracked, ensuring prompt and effective responses.
Nimble tailors our approach to individual Clients, addressing your unique needs and preferences.
Delegating ARM tasks allows your in-house staff to focus on core responsibilities, reducing workload and stress.
Our delicate handling of accounts resolution maintains a respectful and fair approach towards Customers.
We help ensure clear and effective communication with Customers, fostering positive relationships.
Collaborating with Nimble fosters a culture of learning and growth within the organization.
Ensuring data security and adherence to industry regulations, provides reassurance to both Clients and Customers.
Nimble can help handle Customer queries and concerns more promptly, enhancing satisfaction and loyalty.
Our experienced team possesses extensive knowledge of credit and debtor markets across various industries.
We have a proven track record of effective debt management solutions within the African context.
Gain access to scalable teams, delivering immediate acceleration in your collections.
We make sure the essential foundations of debtor management are in place and provide necessary upskilling for current internal staff.
Detailed analysis enables proactive debtor risk management, identifies business performance issues, and optimizes cash flow.
Our data-driven analytics drive continuous strategy improvements for consistently better outcomes.
Experience significant enhancements in recoveries by access to specialized systems and responsive strategies.
Transform debtor management with our proprietary Norman PI Debtor Management system, that enables optimized resource allocation and prioritized workflow.
Nimble's rigorous governance principles guarantee consistent compliance with evolving credit regulations and accounting frameworks such as IFRS9.
As the IFC's preferred partner in Africa, Nimble upholds the highest standards of governance, ensuring thoroughness across all operational structures.
“If we can’t improve performance at a better value, we have no business being in your business”
Head of Business Support Services
Contact no: 057 492 0886
St Agnes is a public school situated in Woodstock, Cape Town.
Nimble Group actively supports St Agnes Primary School through the Partners for Possibility programme. We dedicate resources to a variety of initiatives aimed at creating an enhanced learning and recreational space, enriched student experience, and optimized day-to-day running of school operations.
Computer room upgrade Our dedicated team of IT technicians has upgraded the school’s IT hardware and software, creating a more user-friendly and modern environment for students and teachers using the computer room daily.
Playground painting and revitalization
Our enthusiastic volunteers devoted their time to painting vibrant murals and interactive games on the walls and paved areas of the playground.
Enriched student experience
Nimble strives to continuously improve the student experience by celebrating academic excellence, sponsoring prize-giving events, and more.
Day-to-day operational support
We also contribute to the school’s operational efficiency by offering administrative support and providing access to Nimble’s HR and Finance functions.
Nimble Group has taken the initiative to establish an Early Childhood Development Centre, which began operating in January 2019 in Woodstock, Cape Town. The centre operates under the guidance of Peak child, and while accessible to the public, primarily serves as a subsidized preschool for the children of Nimble staff.
Peak Child aims to equip children with the best possible foundation for life by providing affordable, high-quality preschools in close proximity to workplaces, catering to the needs of emerging middle-class parents. Since its inception, Peak Child has focused on collaborating with socially responsible employers to support their staff beyond conventional employee benefits.
Peak Child offers comprehensive programmes for children aged 3 months to 5 years. Through partnerships with prominent educational experts and local primary schools they ensure that children transitioning from Peak Child are socially, academically, and physically prepared for admission to any of Cape Town’s leading primary schools. Peak Child currently operates three schools, including Peak Child Nimble.
Nimble has made a significant investment in this project, with plans to replicate this model close to its Johannesburg offices.
The Altius Et Latius Trust is a school education initiative aimed at providing bursaries to historically disadvantaged students, enabling their attendance at top schools in Cape Town.
The primary goal of the trust is to promote equitable access to high-quality public education, fostering lasting transformation. Their objective is to support fifty talented learners in gaining admission to high-performing schools.
Nimble Group continually makes a substantial impact on this crucial initiative by providing essential resources for additional student support, such as tutoring, funding for school events or excursions, sporting equipment and more.