The national BPESA Technical Innovation award recognises the successful deployment of new technology over the past 24 months. The award is not exclusively for the technology itself, but a combination of how the technology has been considered and implemented into the organisation in order to solve an identified challenge.
Nimble submitted three of its disruptive technologies to showcase how we are combining progressive business processes with innovative technology in order to achieve improved compliance, collections efficiency, an enhanced customer experience and a better recovery result. Two of the innovative self-service technologies relates to Nimble Forms and NimblePay.
Nimble Forms is a collections and data gathering solution which can be rendered as a form on all smartphones, via SMS/email, to gather and organize data in order to inform business decisions. We use NimbleForms as a bespoke collection method tool but are also able to administer fully customisable questionnaires/surveys via our digital channels enabling a unique two-way dialogue that offers insight into the behaviour of our customers. We are able to offer this bespoke technology to clients as a separate standalone collection tool.
Nimble have taken a comprehensive approach to embracing new technology, by ensuring that the customer journey is pivotal to digital transformation and that customer intelligence data is used to make strategic business decisions. New ways of collecting customer data and multi channel communication systems are helping provide deeper insights to improve the customer experience and enhance performance.
NimblePay is a mobile debt management self-service solution. This convenient and always-on solution has been packaged into a simple and user-friendly website as well as a lightweight mobile application, which is available on both the Apple and Google Play App stores. NimblePay provides its users with all of the tools they need to manage their debt in one place. Digital self-service channels remove the embarrassment and intrusiveness from the collections process and allows us to engage with our customers in a manner that is respectful of their circumstances and on a platform that they choose.
Nimble aims to enhance our customers’ experiences and provide a positive light on a negative experience. The future is digital and Nimble is on a mission to re-invent the debt collection space. With powerful tools and technology in place, we continue to expand, grow and better showcase our products, highlight our performance, and demonstrate our core values to clearly demonstrate what differentiates us and provides a competitive edge in the collections space.
Written by Swati Safeda, Chief Digital Officer
St Agnes is a public school situated in Woodstock, Cape Town.
Nimble Group actively supports St Agnes Primary School through the Partners for Possibility programme. We dedicate resources to a variety of initiatives aimed at creating an enhanced learning and recreational space, enriched student experience, and optimized day-to-day running of school operations.
Computer room upgrade Our dedicated team of IT technicians has upgraded the school’s IT hardware and software, creating a more user-friendly and modern environment for students and teachers using the computer room daily.
Playground painting and revitalization
Our enthusiastic volunteers devoted their time to painting vibrant murals and interactive games on the walls and paved areas of the playground.
Enriched student experience
Nimble strives to continuously improve the student experience by celebrating academic excellence, sponsoring prize-giving events, and more.
Day-to-day operational support
We also contribute to the school’s operational efficiency by offering administrative support and providing access to Nimble’s HR and Finance functions.
Nimble Group has taken the initiative to establish an Early Childhood Development Centre, which began operating in January 2019 in Woodstock, Cape Town. The centre operates under the guidance of Peak child, and while accessible to the public, primarily serves as a subsidized preschool for the children of Nimble staff.
Peak Child aims to equip children with the best possible foundation for life by providing affordable, high-quality preschools in close proximity to workplaces, catering to the needs of emerging middle-class parents. Since its inception, Peak Child has focused on collaborating with socially responsible employers to support their staff beyond conventional employee benefits.
Peak Child offers comprehensive programmes for children aged 3 months to 5 years. Through partnerships with prominent educational experts and local primary schools they ensure that children transitioning from Peak Child are socially, academically, and physically prepared for admission to any of Cape Town’s leading primary schools. Peak Child currently operates three schools, including Peak Child Nimble.
Nimble has made a significant investment in this project, with plans to replicate this model close to its Johannesburg offices.
The Altius Et Latius Trust is a school education initiative aimed at providing bursaries to historically disadvantaged students, enabling their attendance at top schools in Cape Town.
The primary goal of the trust is to promote equitable access to high-quality public education, fostering lasting transformation. Their objective is to support fifty talented learners in gaining admission to high-performing schools.
Nimble Group continually makes a substantial impact on this crucial initiative by providing essential resources for additional student support, such as tutoring, funding for school events or excursions, sporting equipment and more.